Return & Replacement Policy
At The Indie Yarn, every saree and handcrafted creation is carefully inspected before dispatch to ensure that it reaches you in excellent condition. As our collections feature handcrafted Batik Silk, Tussar, and other artisanal textiles, slight variations in colour, texture, motifs, and handcrafted details are natural characteristics of the making process and are not considered defects.
We maintain a clear return and replacement policy to protect the integrity of our handcrafted products while ensuring genuine concerns are addressed fairly.
Returns
We do not accept returns for reasons including change of mind, personal preference, incorrect product selection, colour preference, or any reason other than receiving a damaged or incorrect product.
A replacement request will only be considered if the product is received in a damaged condition, has a genuine manufacturing defect, or if an incorrect product has been delivered.
Mandatory Unboxing Video
To request a replacement for a damaged, defective, or incorrect product, you must provide a continuous and unedited video of the package being opened.
The video must:
- Clearly show the sealed package before it is opened.
- Be recorded in one continuous take without pauses, edits, or cuts.
- Clearly show the complete unpacking process.
- Clearly capture the condition of the product and the reported issue.
Claims submitted without a valid unboxing video will not be accepted.
Replacement Policy
If, after verification, the product is found to have been damaged during transit, has a genuine manufacturing defect, or is different from the product ordered, we will provide a replacement of the same product, subject to availability.
If the same product is unavailable, our customer support team will assist you with a suitable alternative or another appropriate resolution.
Refund Policy
The Indie Yarn does not offer refunds on purchases.
Only genuine replacement requests that meet the conditions stated in this policy will be considered.
Handcrafted Product Disclaimer
The beauty of handcrafted textiles lies in their individuality. Minor variations in colour, pattern placement, Batik motifs, dye distribution, weave, texture, and finishing are natural characteristics of handcrafted products and do not qualify as defects.
Actual product colours may also vary slightly from photographs due to lighting conditions during photography and differences in screen or display settings.
These natural variations are part of the character and uniqueness of each handcrafted creation.
Reporting a Damaged or Incorrect Product
Please notify us within 48 hours of receiving your order. When contacting our customer support team, please provide:
- Your order number.
- The mandatory unboxing video.
- Clear photographs of the damaged, defective, or incorrect product.
- A brief description of the issue.
Requests submitted after the 48-hour reporting period may not be eligible for replacement.
Conditions for Replacement
A replacement request may be rejected if:
- The mandatory unboxing video is not provided.
- The video has been edited, paused, cut, or appears to have been tampered with.
- The product has been worn, washed, ironed, altered, stitched, or otherwise used.
- The original tags, packaging, or accessories are missing or damaged.
- The product has been mishandled after delivery.
- The reported concern relates only to natural variations associated with handcrafted textiles.
- The request is submitted after the specified reporting period.
Contact Us
For any questions regarding your order or this Return & Replacement Policy, please contact The Indie Yarn customer support team. We will be happy to review your concern and assist you according to the terms of this policy.