Privacy Policy
At The Indie Yarn, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.
By using The Indie Yarn website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you browse our website, create an account, place an order, subscribe to updates, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Account information, where applicable
- Communication and customer support history
- Device, browser, and website usage information
- Any other information you voluntarily provide to us
Payment information may be processed securely by third-party payment service providers. The Indie Yarn does not directly store complete card details, banking credentials, or other sensitive payment authentication information on its systems.
How We Use Your Information
We may use the information collected from you to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Send order confirmations and delivery updates.
- Respond to enquiries and customer support requests.
- Manage replacement requests and order-related concerns.
- Improve our website, collections, services, and customer experience.
- Prevent fraudulent transactions and protect the security of our website.
- Send promotional communication, product updates, or offers where you have chosen to receive them.
- Meet applicable legal and regulatory requirements.
We use personal information only for legitimate business purposes and in connection with providing and improving our products and services.
Cookies and Website Data
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand how visitors interact with the website, and improve the browsing experience.
Some cookies may also be used for analytics, advertising, or marketing purposes through third-party service providers.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.
Sharing of Information
The Indie Yarn does not sell or rent your personal information.
We may share necessary information with trusted third-party service providers who assist us with business operations, including:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting and technical services
- Customer communication
- Analytics and performance measurement
- Marketing services, where applicable
These service providers receive only the information reasonably required to perform their respective services.
We may also disclose information where required by applicable law, regulation, court order, or lawful request from an authorised government authority.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure. While we take reasonable precautions, absolute security cannot be guaranteed.
Marketing Communications
If you subscribe to our newsletters, collection updates, or promotional communication, we may contact you through the communication channels for which you have provided consent.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.
Please note that essential transactional communication, such as order confirmations, payment updates, shipping notifications, and customer service responses, may still be sent where necessary to complete or support your order.
Third-Party Links
Our website may contain links to third-party websites or services. The Indie Yarn is not responsible for the privacy practices, security, or content of external websites.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage orders and customer service, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Your Choices and Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us.
You may also withdraw consent for certain optional communications or request that we stop using your information for direct marketing purposes.
Some information may need to be retained where required for legal, accounting, fraud prevention, dispute resolution, or legitimate business purposes.
Children’s Privacy
The Indie Yarn website and products are not specifically directed towards children. We do not knowingly collect personal information from children in a manner inconsistent with applicable law.
If you believe that a child has provided personal information through our website without appropriate consent, please contact us so that the matter can be reviewed.
Changes to This Privacy Policy
The Indie Yarn may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable requirements.
Any updates will be published on this page. We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way The Indie Yarn handles personal information, please contact our customer support team through the contact details provided on our website.
We will review your request and respond in accordance with applicable requirements.